• Your item must be in its original packaging and in an unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
  • Address for returns is: Opossum World, 159 Guppy Road, Taradale,  Napier 4112, New Zealand.
  • Refunds will be credited to the original credit card or PayPal account.
  • If you are not 100% satisfied with your purchase, (your purchase is faulty or not as advertised) you can return your order to us for a full refund.
  • Returns must be unworn, in the state you received them, and in the original packaging.
  • Once your return is received and its contents verified (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.
  • We do not refund the original shipping and handling fees or pay for any return shipping.

  • If your purchased item is in like new condition, you may exchange your purchased item for a different product. You will still have to pay any applicable return shipping.
  • If you have changed your mind, we do not offer a refund, we will exchange it for something similar of your choice. However, please be aware that return shipping will be at your cost.