RETURNS POLICY

RETURNS POLICY

If you are not fully satisfied, we are happy to accept the return of your purchase for exchange or for a refund.

We will not accept returns (unless items are faulty or not as ordered) on discounted sale items. Sale items are purchased are a final sale so please be careful with your choices.

RETURN REQUIREMENTS

• For New Zealand orders - you must return the item/s within 14 days of the date of delivery to you.
• For all other countries orders - you must return the item/s within 30 days of the date of delivery to you
• Your item must be unworn, unwashed, undamaged, in its original packaging (wherever possible) and with all labels and tags still attached.
• All return shipping is at the customers expense unless we sent you the wrong item/s.
• Our address for returns is:
  Returns,
  Opossum World,
  159 Guppy Road,
  Napier 4112,
  New Zealand.

EXCHANGES

• If you have changed your mind, we do not offer a refund but will exchange it for a size and colour of your choice.
• our item must be unworn, unwashed, undamaged, in its original packaging (wherever possible) and with all labels and tags still attached.
• All return postage must be paid by the returnee

REFUNDS

We reserve the right to refuse a refund request that does not meet our return requirements.

• Once your return is received and its contents verified (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to the original method of payment.
• We do not refund the original shipping fees or pay for any return shipping.

For further enquiries contact by

email: opossumworld@outlook.com

Phone: +64 6 835 7697